Communication Technology Distractions

Text messages, instant messaging and online chat (which is frequently being used in some work environments as a communication tool) are often over-used; some are in the form of pop-up boxes that immediately open when the message arrives. The Internet and the ease to search for hours on end is a frequent offender both at home and at work. The best way to manage these is to prevent them in the first place. Managing expectations in an age of instant access is a challenge but possible with clear indications of when and how these will be handled.

Telephone calls are another big distraction in our lives. When focusing on the task-at-hand, most people feel the need to pick-up the ringing phone whether it’s the cell phone or standard office line. Calls can come from coworkers, customers, patients, your boss, and family, friends and personal service providers (e.g., doctor, lawyer, accountant, auto mechanic, real estate agent). It’s easy to say “just don’t answer the phone” or “turn the ringer off” during focus times, it’s another thing to put this into practice. As long as your caller has an opportunity to leave a voice message, they will do so and you can call back at a more convenient time.

How do you protect your time and the 24/7 availability?

Taming Email

Email is the number one distraction for most people at work! People complain of burgeoning in-boxes from recipients expecting an instant response, address lists including unnecessary recipients, and large volumes of unsolicited emails. Our society in general has placed a high value and unrealistic expectations on immediate access and response. Taming e-mail means training senders to put the burden of quality back on themselves to use better judgment when sending emails, minimizing the number of words in a message, being more descriptive in the subject line to summarize the gist of the message or action needed, making action requests clear, and determining who needs to receive the message rather than copying everyone.

It wasn’t long ago that SPAM mail was the biggest email problem, however, with added filters and spam-blockers the numbers have decreased thus making it a little easier to manage. Fortunately, these messages are easy to spot and can be deleted pretty quickly! Regrettably, the number of emails received on an average day continues to increase. Better management of the inbox and improved decision-making will help. Also, putting some systems in place to help you manage your email overload will make a recognizable difference. Here are a couple of quick tips:

• Only check e-mail at defined times each day.
• Train people to be relevant so that they only send you emails when they pertain to you.
• Answer briefly while providing context upfront in your message as to the nature of your reply.
• Send out delayed responses by inserting a scheduled delay in when your typed response will actually be sent.
• Ignore it and trust that if it’s important you’ll hear about it again.
  Organize your follow-up list and respond based on priority.

What are your techniques for controlling your inbox??